Tenant Satisfaction Survey

1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by the Council?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

2. Has the Council carried out a repair to your home in the last 12 months?

Yes No

3. If you answered yes to 2 above, how satisfied or dissatisfied are you with the overall repairs service from the Council over the last 12 months?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied.

4. How satisfied were you with the time taken to complete the repair(s)?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

5. How satisfied or dissatisfied are you that the Council provides a home that is well maintained?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

6. Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that the Council provides a home that is safe?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don’t know

7. How satisfied or dissatisfied are you that the Council listens to your views and acts upon them?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don’t know.

8. How satisfied or dissatisfied are you that the Council keeps you informed about things that matter to you?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don’t know.

9. To what extent do you agree or disagree with the following “The Council treats me fairly and with respect”?

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Not applicable/ don’t know.

10. Have you made a complaint to the Council in the last 12 months?

Yes No

11. If you answered yes to 10 above, how satisfied or dissatisfied are you with the Council’s approach to handling complaints?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

12. Do you live in a building with communal areas, either inside or outside, that the Council is responsible for maintaining?

Yes No Don't know

13. If you answered yes to 12 above, how satisfied or dissatisfied are you that the Council keeps these communal areas clean and well maintained?’

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

14. How satisfied or dissatisfied are you that the Council makes a positive contribution to your neighborhood?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don’t know.

15. How satisfied or dissatisfied are you with the Council’s approach to handling anti-social behaviour?

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable/ don’t know

Our Questions: